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Airports across the US are witnessing chaos with thousands of travellers and crew members stranded due to a brutal winter storm.
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Southwest Airlines came under fire from the US government on Tuesday after it cancelled thousands of flights.
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Thousands of flights were cancelled a day earlier too, as the massive winter storm swept over much of the country.
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The Dallas-based carrier, which typically has an aggressive schedule that connects vast swathes of the country, has scrapped more than 12,000 flights since Friday.
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On Tuesday, it cancelled more than two-thirds of its 4,000 scheduled flights, accounting for more than 90 per cent of all US airline cancellations, tracking website FlightAware showed.
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The airline said it would operate roughly a third of daily flights for the next several days.
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The airline also said it would reimburse customers for travel-related costs and that it had already processed thousands of requests by early Tuesday.
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A building entrance is covered in snow following a winter storm in Buffalo, New York.
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